JOS are fully equipped and qualified to carry out the following services:

• Void Works: Refurbishment of empty properties
• Decent Homes Standard Kitchen & Bathroom Installations
• Cyclical Programmes: Internal/Communal & External Decorations
• Responsive Repairs
• Planned Maintenance
• 24 hr Emergency Call out service
• Gas Works: CP12 Certification etc
• Electrical Works: NICEIC Periodic Inspection Certification etc
• Disabled adaptation Installation
• Registered Locksmiths: Evictions, Forced Entry without damage, Lock change
• Provision of Furniture, White goods, Carpets, Curtains & Nets, Vinyl, Non-slip flooring
• Landlords Agent: Portfolio Management incl. Grounds & Communal Area maintenance
• Cleaning Works: Including Clearances, Special Cleans, Sharps disposal etc

As part of our Partnership with Pathmeads Housing Association, we record on a daily basis residents’ feedback about our service, including a 5 point questionnaire completed on handheld PDA’s. This information is sent directly to our database, which our clients can view at any time.

Our Resident Satisfaction Surveys report on average 98% satisfaction, whilst we have a 100% record for Responsive Repair appointments kept.

It has always been part of our culture at JOS to provide the best quality service to our clients’ and residents. The Tenant Services Authority Six National Standards makes clear the framework and benchmarking from which we should adhere in order to protect residents.

JOS takes these obligations and the quality of our service provision today and in the future very seriously. We have invested in IT hardware and software, such as hand held PDA’s collecting our Residents’ Satisfaction Surveys and our bespoke Responsive Repairs Booking system which our clients can access remotely. This allows our clients to book an appointment with the resident immediately when the resident calls in to report a repair. No duplicate systems, residents have an appointment time slot (max 2 hrs) and statistics for all appointments attended, accessed and completed first-time meeting our KPI obligations.

We conduct tool-box talks on a regular basis and consider the on-going training of our staff imperative to the development of the company as a whole. Health & Safety is a key issue for the building industry. Working safely is part of our every day practice and culture. In educating our staff we safeguard the people we work with and areas in which we work, we also protect our reputation.